Feature Highlights

Free On-Net Calling:
Long distance and toll calling expenses are eliminated with free on-net dialing regardless of geographic distance!

Unified Messaging:
Unified Messaging now consolidates voice and e-mail messages, and allows retrieval by phone, PC, Web device, or PDA.

Remote Office:
Users can access their service features from any end point. Extension dialing, transfers, conference calls, etc. may all be used while working remotely.

Alternate Numbers:
The alternate numbers service allows users to have up to three phone numbers and/or extensions assigned to them.

Call Forward Always:
Call Forwarding Always enables a user to redirect all calls to another destination. The user controls the service via a web interface or from their phone via a star code.

Call Forwarding Remote Access:
Remote access enables users to activate, deactivate and program their Call Forward Always from any phone via their voice portal.

Outlook Integration:
This service allows users to integrate their personal contacts in Microsoft Outlook 2000 with their call manager. Users are able to search Outlook contacts via their call manager and click to dial contact phone numbers.

Conference Calling:
Web-enabled, on-demand conferencing with question queuing, voting, text chat, volume control, conference record and playback, and many other additional features enhance the "conference call" experience.

LDAP Directory Integration:
LDAP directory integration enables users to access contact names and phone numbers from an external LDAP directory via a tab in their Call Manager.

Video Add-On:
If a user's primary device does not support video, this service can be used to configure a video-capable device to deliver the video portion of a call.

Options

Administrator Portal
The administrative web portal empowers companies to configure and manage their telephony services with instant results. Service provider interaction is minimized and the time and expense required to make moves, adds and changes is significantly reduced. Each group service is set up and configured by the group administrator through intuitive web pages.

Auto Attendant
The auto attendant serves as an automated receptionist that answers the phone and provides a personalized message to callers with options for connecting to an operator, name/extension, or up to six configurable extensions (1= Marketing, 2= Sales, etc.) Hours of operation may also be configured via web interface to offer different options based on whether your company is open or closed.

Hunt Groups
This option allows users within a group to be included in a special sub-group to handle calls by an assigned Hunt Group phone number. Incoming calls may be handled according to various schemes such as fixed order or simultaneous ring among others.

Reception Console
The web based reception console allows a user to monitor a set of users within a business group. The attendant is able to view a user's status (busy, do not disturb, etc.) and transfer or dial calls with the click of a mouse.

Call Center
The Call Center enables business groups to set-up a basic call center with incoming calls received by a single phone number distributed among groups or individuals.

The following functionality is included:

• agent login and logout
• uniform distribution of incoming calls
• queuing of incoming calls
• overflow to a given destination
• no answer policy to redirect calls that are not answered within an allotted time
• deflection to a given destination outside of business hours

Music on Hold
Music on hold allows administrators to upload an audio file to the system that will be broadcast to held parties. This service can be configured on both a group or department level.